Added item to cart! View Cart or Continue Shopping.

The item was added to your waitlist!

Flat Rate $3 per item Shipping Fee

Shipping & Returns


SHIPPING 

NOTICE: Due to COVID-19, the USPS is experiencing shipping delays throughout the country. Please add a minimum of 1-2 days to your shipping expectations until further notice. Our warehouse operations are still fully functioning, but we have no control over how fast you receive your order once it has left our warehouse. 

How much is shipping? 

We charge a flat rate of $3 per item with occasional discounts on select collections. 

Can you combine shipping? 

In order to maintain our great deals on boutique items, we are not able to offer all of the same services as a full priced boutique such as combined shipping discounts or flat rate shipping. We have set our shipping rate to the bare minimum so that our customers can get the best deal on the discounted boutique items they love. 

Can I change the shipping address on my order? 

Once an order is placed it cannot be changed by the customer. However, we’ll do our best to make address changes prior to your order entering the shipment phase. Please immediately send an email (customerservice@fashionten.com) with the correct address and include "ADDRESS CHANGE FOR ORDER #" in the subject line along with your order number. 

What is the expected shipping time? 

We do our best to ship out orders within 1-2 business days. Unfortunately, we can’t guarantee the delivery date once the package leaves warehouse.  

What can I do if the USPS has not delivered my order? 

Fashion Ten is not responsible for delays, damages or packages which are lost or marked as delivered. Once an order leaves our warehouse, the USPS is responsible for its delivery. For your convenience, we issue a tracking number for every order. Feel free to track your order at www.usps.com and contact your local post office if there is a problem. 


RETURNS 

We know that ordering things online can be a gamble since you can’t try anything on, so we try to make our return policy as hassle-free as possible. That being said, we offer such insane deals on boutique items that we have to follow a few rules: 

  • Items can be returned for online account credit only.

  • Returned items must be postmarked within 30 days from original order date. 

  • When possible, please include all original tags, stickers and packaging. 

  • Shipping costs are non-refundable. 

  • All items must be in the condition in which they were shipped, which means items must be unworn, unwashed and unaltered. Anything that appears worn, have stains or smells of smoke, deodorant, pet odors, etc will not be accepted.  

  • If you received a wrong item or an item with a defect, please take photos and email customer service prior to shipping it back to us (customerservice@fashionten.com.) 

  • If you send back an item which is not eligible for a return, we will donate it to Bloom Our Youth, a nonprofit which serves foster families in Georgia. 

  • Please allow our team 5-7 business days to process your return once it's received at our warehouse. You will be notified via email when the return has been processed. 

Which items are NOT eligible for return? 

  • Final Sale, Grab Bags or Deal of the Day 

  • Items on sale or with a coupon code 

  • Personal items such as jewelry, bralettes, leggings, bodysuits, etc. 

  • Damage caused by improper care or incorrect sizing 

  • Any item which does not meet the return policy qualifications 

How do I return an eligible item? 

Fill out the return form inside your package or download one here. Items purchased online cannot be returned to a Fashion Ten store, so please ship all online returns to: 

Fashion Ten Online Returns 

54 Hillwood Circle 

Newnan, GA 30263 

Do you offer exchanges or replacements? 

Because our inventory sells out so fast, we are not able to offer exchanges or guarantee replacements. 

Can I return an item purchased online to any store location? 

Items purchased online are not elligible to be returned in-store. Please follow the instructions listed above for mailing your return back to our warehouse location.


STORE RETURN POLICY (for items purchased in-store)

  • All return items must be returned within 15 days from the purchase date.
  • Receipts must be presented at time of return or exchange.
  • Returned items must be un-washed, un-worn, and all tags must still be attached. We recommend following the specific care instructions found on the inside tag.
  • Jewelry and hair accessories are FINAL SALE and are not eligible for return or exchange.
  • All returns are credited back to the original form of payment.
  • Items purchased online CANNOT be returned in-store. Items purchased in-store CANNOT be returned online. 

Please click here if you have OTHER QUESTIONS about how Fashion Ten works!